Anna Mercer
›Anna Mercer
House manager
Anna Mercer
“A warm welcome starts with listening.”
A personal welcome
Anna helps guests turn a set of travel details into a stay that feels easy. She coordinates arrival arrangements, explains the character of each room category and makes sure practical questions have a clear answer.
Around the house
Her team keeps useful information close at hand, from accessible routes to breakfast times. She prefers an honest explanation of what can be arranged to a promise the house cannot keep.